At The Hydration Station, we strive to provide exceptional service to all of our clients. To ensure that our providers' time is respected and that all clients have access to appointments, we have established the following cancellation policy.
We require a minimum of 24 hours' notice for all appointment cancellations or rescheduling requests. This allows us to offer that time slot to another client who may be waiting for an appointment.
Cancellations made with less than 24 hours' notice, or failure to appear for a scheduled appointment without prior notice (no-show), may result in a cancellation fee. We understand that emergencies happen — please contact us as soon as possible if you need to cancel.
To cancel or reschedule your appointment, please:
If you arrive more than 15 minutes late for your appointment, we may need to reschedule your service to avoid inconveniencing other clients. We will always do our best to accommodate you.
If you have any questions about our cancellation policy, please contact us. We appreciate your understanding and look forward to serving you.
